Refund policy

Due to the content of our we cannot accept refunds or exchanges at this time.  If your order is incorrect and is still waiting fulfillment please email us to have your order corrected before shipping.

You can always contact us regarding any question or concern at askroyalbathsoap@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us as soon as possible to see if your order can be corrected before shipping.

Refunds
Refunds on items are only allowed when items haven't been shipped and are still pending fulfillment. We would hope you wouldn't need a refund but if such event occurs please contact us as soon as possible at askroyalbathsoap@gmail.com